Assembled Cabinets Ordering, Shipping & Return Policies

ORDER CHANGES/CANCELLATIONS

WHEN YOU CAN EXPECT YOUR CABINETS AFTER PLACING AN ORDER:

We need credit card authorization before any order can be processed so your credit card will be charged when your order is placed. Already Assembled cabinet orders will ship in 3 weeks. Depending on the warehouse your cabinets are shipping from, transit time can be an additional 1-6 business days. If for some reason, the shipment will be delayed for any reason, we will notify you. After you order ships, you will receive an email notification along with the shipping information. The freight company will contact you after the order is picked up to schedule the exact delivery date with you.

Quick Checklist for shortages or damages upon your delivery (please also read below for more details on how to accept your delivery and report any damages or shortages):

• Mark both copies of the bill of lading (not packing list) clearly as to what is damaged or missing
• Have the delivery driver initial item(s) that are damaged/missing and sign both copies of the Bill of Lading (make sure you get a copy).
• Take pictures of damaged boxes and contents.
• A signed copy of the Bill of Lading, marked 'freight damage or shortage' and pictures, are required before any replacements or missing pieces will be mailed out.

RETURNS:

Due to the increase rate of damage on returns and our vendor's policies, The RTA Store cannot take back already assembled cabinets for any reason.

WHAT YOUR DELIVERY WILL ENTAIL:

We use multiple freight companies to ship our products. If shipping to a residential address, it is a curbside, end of truck delivery. End of truck, meaning the driver is only responsible for moving the pallet to the end of the truck. From that point, it is the customer’s responsibility to unload the pallet piece by piece (this is a perfect time to do a piece count and inspect each box as noted below). No lift gate will be used unless specifically requested by the customer. The lift gate is just a type of 'elevator' on the back of the freight truck that lowers the pallet onto the curb. You would then unload the pallet from the curb as opposed to the back of the truck. Most freight companies will charge for this service, so please make sure to ask how much it would be before accepting the lift gate or any other service the shipping company offers you. Also, please make sure you have someone to help you accept the delivery if you are not able to move/lift the boxes by yourself, since the driver will not be responsible for unloading any boxes.

WHAT TO DO WHEN YOU RECEIVE YOUR DELIVERY:

All claims for defective cabinets and accessories must be submitted to 6 Square Cabinets in writing and must specify the defects present in the cabinets and accessories. After 6 Square Cabinets has had an opportunity to inspect the cabinets and accessories, they will, at their discretion, either replace defective cabinets and accessories or repair any defects in the cabinets and accessories. The RTA Store, Inc will file a claim on your behalf.

Shortage on Delivery
It is the responsibility of the customer to check each order, upon receipt, to determine if order is complete. The RTA Store, Inc. will place the replacement order - the delivery agent will note shortage but will not place re-order. The customer must do the following to ensure a timely resolution:

• Mark both copies of the bill of lading (not packing list) clearly as to what has not been delivered.

• Have the delivery agent initial item(s) that are short and sign both copies of the Bill of Lading showing shortage.

• A signed copy of the Bill of Lading, marked shortage, must accompany replacement order.

When all documentation is received the replacement order will be processed. A no charge replacement order will be processed to be shipped on a rush order on the next available truck to your area. Do not file a claim with delivery agent for order shortages.

Freight Damage
It is the responsibility of the customer to check each order, upon receipt, to determine if damage has occurred. The RTA Store, Inc. will place the replacement order - the delivery agent will make note of damage but will not place order. (If damage is not noted at time of delivery please see Concealed Damage section)

• Mark both copies of the bill of lading (not packing list) clearly as to what is damaged.
• Have the delivery agent initial item(s) that are damaged and sign both copies of the Bill of Lading.
• A signed copy of the Bill of Lading, marked 'freight damage', must accompany replacement order.

When all documentation is received the replacement order will be processed. A no charge replacement order will be processed to be shipped on a rush order on the next available truck to your area. Do not file a claim with delivery agent for order damage.

NOTE: Any pictures that can accompany order will help expedite replacement order. The manufacturer will determine if item will be returned or field destroyed based on information gathered. The manufacturer may require a field inspection of damage before placing replacement order.

Concealed Damage
Concealed damage is any damage noted after a clear delivery has been accepted without any notification of damage. The responsibility of damage is not clear and it becomes the responsibility of all parties to remedy issue. Replacement will not be issued 40 days after ship date and concealed damage will not be accepted. It is customer's responsibility, and strongly recommended, to inspect all cabinets thoroughly and in a timely manner.

Defective Product
It is the responsibility of the customer to check each order upon receipt. A manufacturer representative may be required to inspect defective merchandise before replacement order will be accepted. Pictures may be used, and are encouraged, in lieu of inspection to help expedite replacement order process.

Defective Product Replacement
The manufacturer reserves the right to determine the most cost effective and efficient method to correct defective merchandise that does not involve total replacement. Example: replace a door - not the entire cabinet. The manufacturer, and its representatives, determine what is “defective” - not the customer.

• The manufacturer requires customers to provide reasonable access to product to determine if RMA will be issued.

Cabinets, Parts and Pieces
Defective cabinets, parts and pieces will be replaced on a rush basis. If replacements parts are deemed necessary, The RTA Store is only responsible for providing those parts, we will not be able to reimburse any additional costs of labor incurred by the customer to replace or repair damaged cabinets.

Climate Considerations
Dry wood undergoes small changes in dimension with normal changes in relative humidity. More humid air will cause slight swelling and drier air will cause slight shrinkage. 6 Square Cabinets wood components are dried, stored and assembled in a controlled environment to minimize dimensional changes after the product leaves our facility. This means the moisture content in our product is controlled to work optimally in most US locations. If you install our product in an extremely humid area of the country or in a building without air-conditioning you can expect the cabinet components to change dimensionally. This change is usually more in width than height.

We design our product to accommodate some of this dimensional change and we use state-of-the-art hinges with significant adjustability. The components of mitered doors also change dimensionally but the full effect is mitigated by the floating center panel design.

Warped Doors
There are three reasons why cabinet doors may warp or appear warped.

• 1) Doors may warp a small amount soon after installation because cabinets are taken from a controlled factory environment and placed in a different environment. Warped doors will generally straighten out after a new home goes through a complete heating and cooling season. The manufacturer requires that doors go through a complete heating and cooling season before replacements are considered. NOTE: A hinge adjustment will improve the fit of the door as the cabinet progresses through a heating and cooling season.

• 2) Improperly installed cabinets can cause doors to appear warped. The manufacturer requires that doors be tested for warp before replacements are considered. See step four.

• 3) Improperly adjusted hinges can cause doors to appear warped. A hinge adjustment will improve the fit of the door. The manufacturer requires the doors be tested for warp before replacements are considered. See step four. • 4)The best time to test a door is after a complete heating and cooling season. To test a door, lay the door on a flat surface and measure, to the nearest sixteenth of an inch, the gap between the surface and the door.

Door Height: Warped is indicated when:
12” or less - gap is greater than 1/16"
13" to 24" - gap is greater than 1/8"
25" to 41" - gap is greater than 3/16"

As always, if you have any questions, please email us at:
cusomerservice@thertastore.com

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