Lifetime limited warranty
TheRTAstore.com (Assembled Kitchen Cabinets) hereby warrants to the original purchaser, for residential applications only, that all cabinets and accessories are free from defects in materials and workmanship. This warranty runs for as long as you own your home and begins upon the date of delivery to you. This warranty is expressly limited to repair or replacement of the defective part at the discretion of TheRTAstore.com, and does not include labor for removal or replacement. This warranty does not extend to defects caused by improper handling, storage, installation, assembly or disassembly, intentional damage, product modifications, exposure to the elements including humidity which may result in warping or splitting, accidental misuse, abuse or negligence. Natural woods may vary in texture, color and wood grain, and exhibit subtle changes as they age. For example, wood joints may eventually have visible cracking around the joint area and cabinet colors may darken or lighten over time. Sunlight, smoke, moisture, household cleaners and other environmental conditions may cause materials to vary from their original color and/or to warp, split or crack. These variations are considered to be the nature of the material in relation to their environmental exposure and are not covered under this warranty.
THERTASTORE.COM MAKES NO OTHER WARRANTIES OTHER THAN THOSE SET FORTH HEREIN AND ALL OTHER WARRANTIES, EXPRESSED OR IMPLIED, ARE HEREBY DISCLAIMED. THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR PARTICULAR PURPOSE OR ANY WARRANTIES ARISING FROM A COURSE OF DEALING, USAGE, OR TRADE. THE LIMITED WARRANTIES SET FORTH HEREIN ARE LIMITED TO THE FIRST AND ORIGINAL BUYER AND ARE NOT TRANSFERABLE THEREAFTER. IN NO EVENT SHALL THERTASTORE.COM BE LIABLE FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES TO THE PURCHASER OR TO ANY THIRD PARTY, INCLUDING, WITHOUT LIMITATION, DAMAGES ARISING FROM PERSONAL INJURY, LOST PROFITS, LOSS OF BUSINESS OPPORTUNITY, LOSS OF PROPERTY, ECONOMIC LOSSES, OR STATUTORY OR EXEMPLARY DAMAGES, WHETHER FROM NEGLIGENCE, WARRANTY, STRICT LIABILITY OR OTHERWISE.
Some states do not allow the exclusion or limitation of incidental or consequential damages, or limitations on how long an implied warranty lasts, so the above limitations and exclusions may not apply to you. This warranty gives you specific legal rights, and you may also have other rights, which vary from state to state.
Shortage on Delivery
It is the responsibility of the customer to check each order, upon receipt, to determine if order is complete. The RTA Store, Inc. will place the replacement order - the delivery agent will note shortage but will not place re-order. The customer must do the following to ensure a timely resolution:
- Mark both copies of the bill of lading (not packing list) clearly as to what has not been delivered.
- Have the delivery agent initial item(s) that are short and sign both copies of the Bill of Lading showing shortage.
- A signed copy of the Bill of Lading, marked shortage, must accompany replacement order.
When all documentation is received the replacement order will be processed. A no charge replacement order will be processed to be shipped on a rush order on the next available truck to your area. Do not file a claim with delivery agent for order shortages.
Freight Damage
It is the responsibility of the customer to check each order, upon receipt, to determine if damage has occurred. The RTA Store, Inc. will place the replacement order - the delivery agent will make note of damage but will not place order. (If damage is not noted at time of delivery please see Concealed Damage section)
- Mark both copies of the bill of lading (not packing list) clearly as to what is damaged.
- Have the delivery agent initial item(s) that are damaged and sign both copies of the Bill of Lading.
- A signed copy of the Bill of Lading, marked 'freight damage', must accompany replacement order.
When all documentation is received the replacement order will be processed. A no charge replacement order will be processed to be shipped on a rush order on the next available truck to your area. Do not file a claim with delivery agent for order damage.
NOTE: Any pictures that can accompany order will help expedite replacement order. The manufacturer will determine if item will be returned or field destroyed based on information gathered. The manufacturer may require a field inspection of damage before placing replacement order.
Concealed Damage
Concealed damage is any damage noted after a clear delivery has been accepted without any notification of damage. The responsibility of damage is not clear and it becomes the responsibility of all parties to remedy issue. Replacement will not be issued 40 days after ship date and concealed damage will not be accepted. It is customer's responsibility, and strongly recommended, to inspect all cabinets thoroughly and in a timely manner.
Defective Product
It is the responsibility of the customer to check each order upon receipt. A manufacturer representative may be required to inspect defective merchandise before replacement order will be accepted. Pictures may be used, and are encouraged, in lieu of inspection to help expedite replacement order process.
Defective Product Replacement
The manufacturer reserves the right to determine the most cost effective and efficient method to correct defective merchandise that does not involve total replacement. Example: replace a door - not the entire cabinet. The manufacturer, and its representatives, determine what is “defective” - not the customer.
- The manufacturer requires customers to provide reasonable access to product to determine if RMA will be issued.
Cabinets, Parts and Pieces
Defective cabinets, parts and pieces will be replaced on a rush basis.
Climate Considerations
Dry wood undergoes small changes in dimension with normal changes in relative humidity. More humid air will cause slight swelling and drier air will cause slight shrinkage. TheRTAstore.com wood components are dried, stored and assembled in a controlled environment to minimize dimensional changes after the product leaves our facility. This means the moisture content in our product is controlled to work optimally in most US locations. If you install our product in an extremely humid area of the country or in a building without air-conditioning you can expect the cabinet components to change dimensionally. This change is usually more in width than height.
We design our product to accommodate some of this dimensional change and we use state-of-the-art hinges with significant adjustability. The components of mitered doors also change dimensionally but the full effect is mitigated by the floating center panel design.
Warped Doors
There are three reasons why cabinet doors may warp or appear warped.
- 1) Doors may warp a small amount soon after installation because cabinets are taken from a controlled factory environment and placed in a different environment. Warped doors will generally straighten out after a new home goes through a complete heating and cooling season. The manufacturer requires that doors go through a complete heating and cooling season before replacements are considered.
NOTE: A hinge adjustment will improve the fit of the door as the cabinet progresses through a
heating and cooling season.
- 2) Improperly installed cabinets can cause doors to appear warped. The manufacturer requires that doors be tested for warp before replacements are considered. See step four.
- 3) Improperly adjusted hinges can cause doors to appear warped. A hinge adjustment will improve the fit of the door. The manufacturer requires the doors be tested for warp before replacements are considered. See step four.
• 4)The best time to test a door is after a complete heating and cooling season. To test a door, lay the door on a flat surface and measure, to the nearest sixteenth of an inch, the gap between the surface and the door.
Door Height: Warped is indicated when:
12” or less -
gap is greater than 1/16"13" to 24" - gap is greater than 1/8"25" to 41" -
gap is greater than 3/16"
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