Free Shipping (for samples):
Free
ground shipping applies to all door samples. Your order will ship via
FedEx or UPS as a standard ground shipment. Free shipping does not apply
to Alaska, Hawaii or out of country orders.
Ground/Freight Shipping:
The freight company will come curbside to your home and you will be responsible for unloading all boxes off of the truck. You will be contacted by the freight company to schedule your delivery
Ground/Freight Shipping with a Lift Gate:
Some freight companies will not allow you to unload the boxes off the
pallet and will have you lift the pallet off the truck which can weigh
over 1,000 lbs. A lift gate is recommended if being delivered to an
address without a loading dock or fork lift. You will be contacted by the freight company to schedule your deliver.
Pick-up at a Local Terminal:
To save on shipping, you can choose to pickup at the freight
company's terminal. Terminals will usually be located within 75 miles of
most zip codes, however, depending on where you live, it could be up to
200 miles. You will be notified by the terminal once your order has
arrived and is ready for pickup. Most of the time, a pick-up truck is
needed, and the pallet will be loaded into the back of your truck. Some
carriers will allow you to break down the pallet to load it into your
vehicle, but that depends on the carrier and that can be discussed when
you are called to pickup your order if necessary (please make sure to
bring help with you to load your order). Many carriers will not allow
the pallet to be broken down so please do now rely on that. You will
need your tracking number and a valid form of ID to pickup your order.
The ID must match the Shipping Address name on your order.
You will receive a shipment confirmation
email from TheRTAStore.com after your order ships with your tracking
number, instructions on how to accept the delivery and what to do in the
event items are missing and/or damaged. You will receive paperwork to
sign when picking up your order at the terminal, please be sure to
follow the instructions you receive in your shipment confirmation email before signing the paperwork and taking your order.